MTC Quality Manual - Leadership Awards

Providers are approved and supported by their national training organisation for each scheme they deliver.

A provider can be an individual or an organisation, and in many cases is the same person with dual responsibilities. The provider account held on Mountain Training’s Candidate Management System (CMS) has an individual ‘owner’. This individual is the primary link between the provider and their national training organisation.

Provider responsibilities include:

• Ensuring candidates are registered for the scheme before attending a course.
• Ensuring course programmes achieve the minimum contact time for the qualification scheme.
• Sending course programmes and information to candidates in advance of their course.
• Appointing an approved course director for each course.
• Ensuring that minimum candidate numbers are met for each course.
• Disseminating Mountain Training update information to all course delivery staff.
• Payment of fees to their Mountain Training national training organisation.
• Ensuring that appropriate professional indemnity insurance is in place.
• Ensuring appropriate first aid provision is in place.
• Ensuring an AALA licence is in place if required.

Exceptional circumstances can affect a provider’s ability to deliver a course in line with this quality manual. Mountain Training understands this, and in these circumstances the provider must contact their national training organisation in advance for the necessary support.

In communicating directly with candidates, providers are ambassadors for Mountain Training. To support providers in this role, regular dialogue with Mountain Training is encouraged.

Provider promotional material should be reviewed regularly to ensure it reflects current syllabi and guidance. Mountain Training’s website is a definitive resource for all award scheme information. Providers must adhere to the Marketing and Logo Use Guidelines.

To avoid candidates booking onto a course for which they are either not registered or is inappropriate for their needs, providers must ensure potential candidates receive relevant award scheme information before accepting their booking. This information should remind candidates of the registration process and minimum requirements for course attendance.

Once their booking is confirmed, candidates must be added to their course on CMS in advance of the course beginning. Joining instructions and a course programme must also be sent to candidates, Mountain Training has model templates for providers to use.

Providers must ensure that minimum candidate numbers are met and recorded on CMS in advance of a course commencing. If minimum numbers for a course are not achieved 5 days in advance of a course commencing, the provider should contact the technical officer of their national training organisation. This officer will assist the provider in making appropriate decisions to give the best possible service to candidates.

Mountain Training wish to give special consideration to candidates who suffer temporary illness, injury or indisposition during courses. If this occurs providers should contact the relevant national training board for further support. Examples of eligibility might include a sudden onset of an illness, bereavement or domestic emergency.

Please refer to the CMS Guidance page.

Directors are approved and supported by their national training organisation to deliver a scheme for a specific provider. Course directors and staff are ambassadors for Mountain Training and are expected to act in a professional manner.

Directors may work for other providers but must be added to the provider's account in advance of the course.

All courses must have an approved course director, their responsibilities include:

• Course coordination (incl. choice of venues, syllabus content to be covered)
• Managing course staff.
• Opening and closing each course.
• Spending at least one full day with all candidates.
• Spending two complete days delivering on the course (with the exception of single day courses).
• Debriefing each candidate at the end of each course.
• Submitting a completed course report form (incl. incident report form if required).

Please refer to the CMS Guidance page.

In cases where the course director cannot open and close the course as outlined above, Mountain Training will accept another approved course director to take over the responsibility in debriefing the candidates and closing the course.

Directors cannot present themselves as a provider, such as advertising courses they are going to direct; only providers are permitted to do this. Please refer to the Marketing and Logo Use Guidelines for further details.

Directors must read each candidate’s digital logbook (DLOG) before the end of a course and are strongly advised to read each of them in advance of the course commencing. This is to ensure candidates have met minimum requirements to attend the course.

Directors must ensure that all staff working on a course are familiar with the handbook for that qualification scheme, and possess the necessary skills to deliver the course. Directors should be mindful of the strengths and weaknesses of course staff and support them appropriately.

Directors should create a learning environment that achieves the best possible outcome for candidates, as well as meeting the prescribed contact hours for the qualification scheme.

Alongside feedback given during a course, each candidate should receive individualised guidance on completion. Observations made throughout the course, and shared with candidates, should be used to outline areas for further development, with guidance given on how to progress and gain appropriate experience.

Mountain Training expects providers, directors and staff to be committed to the long-term delivery and promotion of qualification schemes. Mountain Training works in partnership with providers, directors and staff to maintain national standards.

Providers and directors must each deliver at least one course for every award scheme they are approved every three years. If a course is not delivered within a three year period the provider and / or director approval status will be removed.

Providers and directors are required to attend a Mountain Training course director and staff workshop every three years, and attendance is strongly recommended for all delivery staff. Workshops are delivered throughout the year and across the country.

Workshops provide an opportunity for the sharing of good practice and discussion with colleagues. Providers and directors who do not attend a workshop every three years will have their qualification scheme approval status removed.

Providers, directors and staff are expected to behave in such a way as to not bring Mountain Training into disrepute. Behaviour raising concerns could include serious course delivery short comings, the safety and well-being of candidates, public criticism of other providers or inappropriate postings on social media.

Providers and course staff may become aware of potential conflicts of interest. Mountain Training consider a conflict of interest to be where an individual is negatively influenced in their decision making due to potential personal benefit. If providers or course staff become aware of an issue that could be perceived as a conflict of interest they should notify the relevant national training organisation. Mountain Training records potential conflicts of interest.

Providers, directors and staff who behave in such a way as to bring Mountain Training into disrepute may be required to account for their actions. This may merit further action taking place as outlined in the Complaints and Appeals procedure.

Mountain Training recognises the value to volunteers and professionals in observing courses for their own personal development, such as those wishing to work on Mountain Training courses in the future. Observation opportunities are at the discretion of the course director in all cases.

Observers should not negatively impact on the course delivery and must hold the relevant or higher award to the course being observed. They must be recorded on the course report (i.e. added as an 'Observers') highlighting which aspects were observed (i.e within the 'Confidential Comments').

Delivery staff are role models for candidates. As such, staff should be active hill walkers or climbers relative to the qualification scheme being delivered. Such currency can be maintained through recreational or work-related hill walking and climbing.

Staff must be familiar with current award scheme information. This will include the scheme registration process, individual award scheme and official Mountain Training handbooks and Mountain Training’s National Guidelines. Mountain Training’s website is continually updated and should be viewed as the definitive source for award scheme information and FAQs.

To answer common candidate questions, delivery staff must possess a broad understanding of Mountain Training’s qualification schemes, their scope and the role of the Mountaineering Councils.

Any equipment provided to candidates must be fit for purpose. Where candidates provide their own safety critical equipment, course staff should ensure this too is fit for purpose. Candidates must be made aware of good practice regarding the retirement of safety critical equipment. As such, course staff should themselves be role models with respect to their own equipment used on courses.

An important learning outcome is for candidates to appreciate the variety of suitable and commonly used equipment for the activities being taught. Course staff should enable this process to occur, directing candidates to supporting resources where appropriate.

All courses may be non-residential. Providers, directors and staff must ensure that appropriate facilities are available for briefings, lectures and candidate feedback. It is not acceptable to use busy or noisy public areas which may compromise course delivery. Ideally, courses will start and finish at an appropriate indoor venue where it is possible to sit down and talk.

Course approval is granted on the basis of a provider delivering courses at identified locations or within certain geographic areas. Providers and directors are asked to inform their Mountain Training national training organisation if planning to deliver courses outside of these areas to assist in building a national picture of qualification scheme delivery. Mountain Training courses can only be run in the UK (incl. Isle of Man) and Ireland.

Courses must be delivered in lowland, moorland or mountain regions or at crags and climbing walls appropriate for the qualification scheme, and within close proximity to the course meeting point. Extended travel time during a course should be avoided.

Mountain Training recognises that providers and course staff frequently operate in adverse weather conditions, running courses year round. Frequently a flexible approach to course programming creates good learning opportunities for candidates.

Occasionally adverse conditions become severe and it becomes impractical or impossible to run courses effectively and fairly.

Adverse weather conditions include:

• Wide spread flooding
• Storm force winds
• Winter conditions

In the case of adverse weather conditions negatively affecting course delivery providers should consider rescheduling part/all of the course. Providers may contact Mountain Training for additional support if required.

Winter Conditions

The planning of course dates throughout the winter period needs careful consideration. Should heavy winter conditions be forecast or present, providers need to be fully prepared to reschedule courses to a later date. Ideally this should be done in advance to avoid fragmenting the course delivery. Pre-course information for candidates should clearly outline that courses maybe cancelled/postponed during the winter period.

Further continuing professional development may be achieved by attending workshops and training events. Many are offered by the four associations, MTA, AMI, BAIML and BMG, as well as by other organisations. Providers, directors and staff are expected to continue their professional development and maintain technical competence through this medium.

Mountain Training is committed to promoting the principles of equality with its award schemes open to all. Mountain Training works with the Mountaineering Councils and other key partners to remove barriers to participation.

Providers, directors and course staff should be aware of obligations in respect of compliance with gender, race and disability discrimination legislation and undertake the delivery of awards in accordance with the Equality Act 2010.

Providers, directors and course staff have the discretion to adjust training and assessment methodology to enable candidates to perform to the best of their ability. Mountain Training encourages discussion of such adjustments in advance. For further information please refer to the Reasonable Adjustments Guidance.

Developing an understanding of risk management is a key outcome for candidates attending Mountain Training qualification scheme courses, yet facilitating this process requires candidates and course staff themselves being exposed to risk. In rare circumstances this can result in an incident or near miss.

What is an incident?

Mountain Training would consider an incident to be an unplanned occurrence or event resulting in a fatality, injury, loss or damage to persons or property. This includes events giving rise to physical, emotional or psychological harm. An incident may result in a candidate withdrawing from their course.

What is a near miss?

Mountain Training would consider a near miss to be an event, or sequence of events, which could have led to an incident.

Providers, directors and staff must report incidents and near misses that occur during Mountain Training courses, as outlined in the Incident & Near Miss Reporting. The sharing of such information enables Mountain Training to identify recurring issues and disseminate information appropriately to support qualification scheme delivery.

Incident and near miss reporting is a confidential process. Information is not shared widely unless the way to achieve this is agreed by all concerned.

An audit of provider and director award scheme provision is undertaken annually. Providers and directors who do not meet the minimum requirements outlined within this manual and accompanying policies are at risk of having their provider and director status removed.

In the case of a provider wishing to withdraw their provider status they should contact the relevant national training organisation. Please be aware Mountain Training is not responsible for any financial losses incurred as a result of a provider choosing to withdraw.

Mountain Training recognises the vital contribution made by providers, directors and course staff to maintain the high regard in which Mountain Training's qualification schemes are held.

Mountain Training provides a range of services to support providers, directors, course staff and candidates, including:

• Sharing of updates and good practice through a variety of mediums.
• Provider and director resources on Mountain Training’s website.
• Maintenance and development of the Candidate Management System.
• Opportunity to talk face-to-face with technical staff at Siabod Cottage.
• Telephone and email support.
• Immediate online candidate registration process for entry level qualification schemes.
• Promotion of award schemes on Mountain Training's website, at events and via stakeholders.
• Dealing with appeals and complaints in a sensitive and timely manner.