Provider Information
If you are the owner of a provider account you can add general information about the organisation. This information is public and helps potential candidates and participants gain a better understanding of the provider's setup. It is also possible to add a company logo ('Profile Picture').

Adding Course Directors, Tutors and Staff
Providers can link multiple members of staff to their provider account. If these staff hold course director/tutor approval a cost is incurred. Linked staff are able to create courses, view candidate bookings for the relevant course (incl. DLOGs), view their course reports and past events. If you become 'linked' to an another provider please inform us.

1. Event Type & Provider
When creating courses providers must ensure all relevant sections are completed to ensure candidates and participants are well informed.

'Event Type'
Please choose the 'Event Type'. In this case a 'Course'

'Provider'
If you are linked to multiple providers you will need to select the appropriate one.

'Event Category'
Events can only be created for schemes the provider has current approval for.

2. Event Details
The course dates selected should give the start and the end of the course. In the case of module courses the start date of the first and the end date of the last module should be used. Please also include the 'Total Days'. Directors and tutors should add an explanatory note in 'Confidential Comments' in the course report form.

Course Cost:
Providers have the option to input multiple prices. One is set for ‘Non Residential Cost’ and the other for ‘Residential Cost’ which can be edited and additional prices can also be added. Providers should include details regarding what is covered in the course fee when 'Pricing'. If prices are set as £0, they will show as FREE, if the box is left empty, the price will show at 'Not Set' and be invalid meaning you will not be able to book candidates onto the course.

'Edit Event'

Details:
To be completed as appropriate. By ticking the 'Visible to Public' box the course will not be displayed on the public side of the website. Providers may include links to relevant sections of their own website for more course and booking information.

CMS will default to the course provider's address. If the course is being delivered away from this address the location should be changed.

Course programme details can be added in the 'Notes' box.

Files:
Relevant files can be uploaded for candidates or participants to use prior to course attendance. This may include a course programme, booking terms and conditions and location map etc.

Enquiries:
Candidates are able to submit an enquiry about a particular course via CMS. Enquiries will be sent as an email to the contact given when creating the course and are viewable in the 'Enquiries' section of the course.

Bookings:
Once a candidate confirms their place on a course, course providers are able add them as bookings by use of the 'bookings' tab. By searching with the Mountain Training ID number the correct individual can be selected without mishap. This ID number can be supplied by the candidates at the booking stage.

CMS will only allow candidates to be added as bookings to a course if they are registered for that scheme. For leadership award assessment courses they must have a training record for that scheme. If an error appears ‘this person is not allowed to be booked onto this course’ then it will be for one of the reasons above. Providers should contact the customer services team for further guidance if required.

Once candidates are added they will receive an auto-email informing them that they are now booked on the course. The number of places available on the public course finder will subsequently update.

Course reports can be created after the course has begun. Select the ‘Create Course Report’ option from the 'Bookings' page to do this. A course director must then be selected from the list (if not set beforehand).

Course staff and observers
Following selecting a course director, course staff and 'observers' (if appropriate) may be added to the report. Searching by MTID number avoids mishap when searching for individuals.

Day Reports
'Day Reports' can be completed at the end of each day. Directors or tutors should include as much information as possible for each section and refer to syllabus headings.

The ‘Venue’ is the general area where the group went (e.g. Upper Tier Tremadog or Redpoint Bristol).

The ‘Valley Base/s’ is where the day started (e.g. Tremadog Cafe or Redpoint Bristol).

The 'Syllabus covered' box should include the key aspects covered during the day e.g. Personal climbing skills (4.2), Management of Participants (9.6) Equipment (1.1) Belaying (3.3)

Basic information about the day should be included in the 'Notes' box e.g. A theory session reviewing equipment and group management strategies was delivered before leaving for the crag. The crag was quite busy prompting good discussion.

Please note:
Please do not add anything into the 'Day reports' that could, in the candidate's opinion, compromise the validity of the course or be considered grounds for a complaint (e.g. We only had time for a couple of navigation legs each. Everyone was finding it really hard to understand the skills involved). The 'Confidential Comments' section is more appropriate for recording sensitive information or feedback.

Confidential Comments
Mountain Training encourages directors and tutors to use 'Confidential Comments'. This is only viewable to the provider's linked course staff and Mountain Training. Comments should include any notable events and a general overview of how the course went. Please save all input using the ‘save’ icon.

Candidates must be debriefed in advance of submitting the course report. Providers have up to 21 days to submit a course report, which allows for candidates to submit further information if necessary. Once submitted, Mountain Training technical staff have up to 10 days to process the course report, in line with quality assurance. Once the course report is processed by Mountain Training the candidates will receive an email with their course result.
Please note course reports may take up to 10 working days to be processed, once submitted.

Awaiting Accreditation is the default result for candidates on course reports. Course directors must change this result to one of the following:

Completed:
The candidate attended and completed the training course.

Pass:
Used for successful assessment candidates. Directors do not need to include further comments for candidates with a Pass result.

Defer:
Used where the candidate has generally performed well and has shown the necessary experience and attributes, but where complete proficiency has not been attained in certain aspects of the syllabus or where a lack of experience has been identified.

Withdrew:
This result should be used for candidates who withdraw themselves from the course. The candidate is required to undertake the course in full.

Did not show:
If a booked candidate does not attend the course, this result should be used.

When a candidate's performance merits a defer result the written report submitted becomes the formal record. All relevant information must be included to support the deferred candidate and the assessor who conducts the reassessment. Feedback is individualised and should relate directly to the candidate in question.

In many cases, course directors believe that candidates may benefit from further experience. This may include recommendations about how to gain the experience. It should be noted that the only requirement placed on the candidate at reassessment is the minimum requirements of the scheme.

Report Writing Key Principles:

• Clarity
• Concise
• Factual
• Consistent terminology
• Includes syllabus references e.g. 1.2 Planning: 1.2.4 Contribute effectively to session planning within a coaching team
• Action Plan linked to reasons for deferral

Defer example from Mountain Leader assessment:

Candidate performance:
Sam is an experienced mountain walker with a varied and vast log of appropriate mountain walking experience within the UK. Sam demonstrated sound navigation, leadership and group management skills throughout the assessment, however struggled to construct sound belays when using the rope. In addition, Sam lacked the knowledge of effective belaying skills, which resulted in the assessor intervening to supervise the activity on two occasions (4.1 Hazards of steep ground).

Before further assessment it is recommended that experience is developed as follows:
Sam now needs to develop a greater understanding of selecting appropriate belays and effective belaying techniques. Additional training with an experienced instructor may assist this process as will further practice or attendance on relevant CPD opportunities with the Mountain Training Association.

It is recommended that the reassessment take the following form:
Once Sam has gained further experience and understanding of the techniques required, please present for re-assessment. The re-assessment should be a minimum of 4 hours and include revisiting appropriate methods of belaying, including choice of safe anchors (4.1 d)

Directors must comment in ‘Confidential Comments’ that the assessment course was a reassessment. If the candidate was unsuccessful directors must comment ‘second assessment’. The first assessment is considered their actual assessment. The second assessment is the candidate's first reassessment. This allows only one more reassessment to be completed (two reassessments in total). If unsuccessful on this second occasion, candidates must attend a further assessment in full.

Once candidates have been booked onto a course on CMS the 'My Candidates' tab reveals a table that includes a link to deferral reports. These reports can be downloaded easily. Directors should comment on which deferral it is when completing reports.

When reassessing, providers may find it helpful to ask candidates to print off their deferral report and/or email their Defer PDF as part of the booking process.

When directors complete courses (i.e. submit the course report) CMS records the course places online. To make payment for course places click on the Financial tab in the provider section. Providers are able to see a statement of the courses they have run, with additional details of who attended and how much payment is due. Ideally payment is made as the director closes the course. Payment is generally made through the system via credit or debit card.

If providers don’t make payments CMS sends an email asking the provider to complete the payment. If this is ignored the provider receives further email reminder. If the provider does not pay within seven days it is possible for Mountain Training to temporarily suspend the account on CMS. This means the provider will not be able to create or run any courses until payment has been received.

When providers add candidates to courses, directors are able to view their DLOGs. Directors are unable to view DLOGs prior to booking unless candidates specifically 'share' their DLOG. To do so, candidates should be asked to click the 'SHARE' button within their DLOG, and input the course provider or director contact email address. CMS will send an email confirmation.

Mountain Training expects directors to check candidate logbooks/DLOG before candidates arrive on the course.

In exceptional cases, training course candidates may arrive on courses without a complete DLOG satisfying the course prerequisites e.g. due to late booking. In these cases course directors may consider holding back the course report form until the candidates have provided evidence of satisfying the prerequisites. Course directors have 21 days to submit the course report. If it is the intention of the course director to withhold submitting a course report please communicate this to all candidates. This ensures the other candidates understand the cause of the delay in accreditation. If candidates do not provide adequate evidence within 21 days the course director may consider not crediting candidates with training attendance. If the director wishes to do this candidates should be marked as ‘Did not complete’ in the course report form. A note should be added in ‘Confidential Comments’ and they could be encouraged to apply for exemption when they can show evidence of the training prerequisites. This would incur a cost (standard exemption fee). Providers should outline this in course notes so the candidates are well aware of the expectation upon them before attending the training course.

Directors or tutors are required to submit course reports via CMS to Mountain Training within 21 days of course completion. Once the director or tutor is happy with the report they should click the 'SUBMIT' button at the bottom of the course report. CMS will then notify technical officiers a course is ready to be quality assurred ('processed') by Mountain Training.

Reports are checked by Mountain Training staff for appropriate staff qualifications, ratios and venues. Candidates and participants will not be accredited with attendance until Mountain Training staff have signed off the report. If it is the intention of the director to withhold submitting a course report for the full 21 days (e.g. to allow an award scheme candidate to present a valid first aid certificate, for example) please communicate this to all candidates and participants. All candidates and participant accounts will not be updated until the course report is processed.