MTE Provider, Director and Course Staff Appeals Procedure

Aim

To provide an appeals process, available to all Mountain Training England (MTE) providers, directors and course staff which is transparent, fair and equitable, and which seeks to resolve all appeals in a timely and professional manner.

What is a MTE Provider, Director and Course Staff Appeal?

An appeal is where a provider, director or course staff disagrees with MTE imposing sanctions upon them.

What constitutes an appeal?

  • A provider, director or course staff disagrees with the decision of MTE to impose sanctions as a result of malpractice/maladministration.
  • A provider, director or course staff disagrees with the decision of MTE to terminate a provider or director agreement.

Appeal procedure

Stage One

In this first instance the main objective is to assist the provider, director or course staff in their understanding as to why decisions were made regarding imposed sanctions or agreement termination.

Stage Two (Formal)

If the provider, director or course staff is unable to resolve their concerns regarding sanctions imposed/agreement termination then they should lodge a formal appeal with Mountain Training within three months of the sanctions/agreement termination being imposed.

The provider, director or course staff should formally submit the following information to Mountain Training via email or in writing:
  • Provider, director or course staff name
  • The nature of the appeal concisely outlining concerns
  • Any supporting documentation
  • An acceptable resolution

Timescale
Appeals should be acknowledged by Mountain Training England within 3 days. A record of all correspondence will be kept to assist with any potential future investigation by Mountain Training. The acknowledgement should name who the lead for the appeal review is and the timescale for the provider, director or course staff to be notified of an outcome to their formal appeal. Normally providers, directors or course staff are notified of the outcome of an appeal within 28 days of Mountain Training acknowledging receipt.

The Appeal Investigation Lead will seek to ascertain the key facts of the case. To assist in this process the Appeal Investigation Lead will appoint an advisory panel consisting of two representatives, one each from two other national Mountain Training Boards. In most cases this will involve the Technical Staff from the other training boards; however each board will determine a suitable person to represent.

Whether the appeal is upheld or not, the reply to the provider, director or course staff should describe the action taken to investigate the appeal, any conclusions that were reached and any action taken as a result of the appeal.

Final appeal against appeals procedure outcome

It is expected that given the rigour of the above Stage 2 (Formal) process that the outcome will be acceptable to a provider/director/tutor appealing against MTE imposing sanctions/agreement termination upon them. However if the outcome is not acceptable to any involved party they have a right of final appeal against the outcome.

Notification of such an appeal should be made, no later than, within one month of receiving notification of the outcome of a Stage 2 (Formal) appeal from Mountain Training England.

Appellants should formally lodge their appeal with Mountain Training England. On receipt Mountain Training England will form a Final Appeal Panel.

The Final Appeal Panel will be made up of two senior post holders from the Mountain Training organisation and one senior post holder from a Mountaineering Council or association. These panel members will have not been involved with earlier stages of the appeal process.

Timescale
Final appeals against the Appeals Process Outcome should be acknowledged by Mountain Training within 3 days. The acknowledgement should name who the lead for the Final Appeal Panel is and the timescale for the complainant to be notified of an outcome to their Final Appeal. Normally Final Appeals are dealt within 28 days of Mountain Training acknowledging receipt.

Mountain Training England Guidance
The Final Appeal Panel reviews the original Appeal Process undertaken. It does not re-hear the original appeal.


Monitoring and learning from appeals

Appeals are reviewed as part of the regular Mountain Training Technical Staff meetings to identify any trends which may indicate a need to take further action.

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