Complaints and Appeals

Complaints

Our aim is to provide a complaints process available to all Mountain Training Candidates (including prospective candidates), Course Providers, Course Directors and associated staff which is transparent, fair and equitable and seeks to resolve all complaints in a timely and professional manner.

What is a complaint?
A complaint is any expression of dissatisfaction, whether oral or written, and whether justified or not, from or on behalf of an eligible complainant about Mountain Training’s provision of, or failure to provide, a service.

View the Complaints Process

Download the process here:

Appeals

Our aim is to provide an appeals process available to all Mountain Training* Candidates which is transparent, fair and equitable, and seeks to resolve all appeals in a timely and professional manner.

What is an appeal?
An appeal is where a candidate disagrees with the result of a training or assessment course.

View the Appeals Process

Download the process here:

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