Appeals Process Outline

Aim

To provide an appeals process available to all Mountain Training* candidates which is transparent, fair and equitable, and seeks to resolve all appeals in a timely and professional manner.

What is an appeal?
An appeal is where a candidate disagrees with the result of a training or assessment course.

*The term ‘Mountain Training’ encompasses the national Training Boards and their staff, courses, and workshops provided by national Training Board approved Providers and their associated staff.

What constitutes an appeal?
  • A candidate disagrees with the decision by a Course Director to mark the result for their training course as ‘Not yet completed’.
  • A candidate disagrees with an assessment result, for example defer or fail.

Appeal Procedure

Stage One
In this first instance the main objective is to assist the candidate and Course Director to reach a clear understanding as to why decisions were made regarding a training or assessment course outcome. Candidates should therefore, in the first instance, contact the Course Director (via the Course Provider) involved in their course and seek to clarify the result directly with them.

Stage Two (Formal)
If the candidate is unable to resolve their concerns regarding their course result with the Course Director involved, then they should lodge a formal appeal with Mountain Training within three months of the final date of their course finishing.

The candidate should formally submit the following information to Mountain Training via email or in writing:
  • Candidate’s name and MT ID;
  • Provider and Course Directors’ name;
  • Full details of the assessment; when, where, involving whom, etc.;
  • The nature of the appeal;
  • Any supporting documentation relating to the assessment;
  • What the candidate would consider as an acceptable resolution for the appeal.
Timescale
Appeals will be acknowledged by Mountain Training within 3 working days. A record of all correspondence will be kept to assist with any potential future investigation by Mountain Training. The acknowledgement should name who the Lead for the appeal review is and the timescale for the candidate to be notified of an outcome to their formal appeal. Normally candidates are notified of the outcome of an appeal within 28 days of Mountain Training acknowledging receipt.

At this stage, the appeal request will be passed to the Technical Officer from the national Mountain Training Board responsible for managing the Provider/Course Director involved.

The Appeal Investigation Lead will seek to ascertain the key facts of the case. To assist in this process the Appeal Investigation Lead will appoint an advisory panel consisting of two representatives, one each from two other national Mountain Training Boards. In most cases this will involve the Technical Staff from the other training Boards; however each Board will determine a suitable person to represent.

Whether the appeal is upheld or not, the reply to the candidate should describe the action taken to investigate the appeal, any conclusions that were reached and any action taken as a result of the appeal.

Final Appeal Against Training and Assessment Appeals Process Outcome

If the outcome from Stage 2 is not acceptable to any involved party they have a right of Final Appeal against the outcome.

Notification of such an appeal should be made, within one month of receiving notification of the outcome of a Stage 2 (Formal) complaint from Mountain Training.

Appellants should formally lodge their appeal with Mountain Training. On receipt Mountain Training will form a Final Appeal Panel.

The Final Appeal Panel will be made up of two senior post holders from the Mountain Training organisation and one senior post holder from a Mountaineering Council or association. These panel members will have not been involved with earlier stages of the appeal process.

Timescale
Final Appeals against the Appeals Process Outcome should be acknowledged by Mountain Training within 3 working days. The acknowledgement should name who the Lead for the Final Appeal Panel is and the timescale for the complainant to be notified of an outcome to their Final Appeal. Normally Final Appeals are dealt with within 28 working days of Mountain Training acknowledging receipt.

Monitoring and learning from appeals

Appeals are reviewed as part of the regular Mountain Training Technical Staff meetings to identify any trends which may indicate a need to take further action.